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Automotive Service Advisor
2 months ago
We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.
Key Responsibilities- Provide exceptional customer service, engaging customers, and building trust through effective communication and problem-solving skills.
- Responsible for scheduling appointments, understanding customer needs, and communicating processes and timelines.
- Assist in the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- High school diploma or equivalent required.
- Valid Drivers License.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
