Customer Service Representative

2 weeks ago


Clinton, Iowa, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Provide professional and courteous service to customers, responding to their inquiries, and resolving any issues in a timely and efficient manner.
  • Order Processing: Process customer orders, ensuring accurate and timely delivery of medical equipment and supplies.
  • Product Knowledge: Maintain current knowledge of our products and services, including medical equipment, supplies, and home care solutions.
  • Communication: Develop and maintain effective communication with customers, internal teams, and external partners to ensure seamless service delivery.
  • Problem-Solving: Troubleshoot and resolve customer complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6 months of customer service experience preferred.
  • Skills: Excellent communication, problem-solving, and interpersonal skills; ability to work in a fast-paced environment; proficiency in computer applications and data entry.
Working Conditions

The physical demands of this role include sitting for extended periods, frequent typing, and occasional lifting of up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.



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