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Restaurant Operations Manager

2 months ago

Abilene, Texas, United States Hooters of America, LLC Full time

{"Responsibilities": {"People": {"Performance Management": "Lead and develop a high-performing team by setting clear goals, providing constructive feedback, and recognizing outstanding performance.", "Hiring & Retaining Talent": "Recruit, select, and retain top talent by creating a positive work environment, offering competitive compensation and benefits, and providing opportunities for growth and development.", "Leadership & Coaching": "Develop and implement effective leadership and coaching strategies to enhance team performance, productivity, and job satisfaction.", "Training & Development": "Design and deliver comprehensive training programs to ensure team members have the skills and knowledge needed to excel in their roles.", "Customer": {"Guest Service & Atmosphere": "Create a welcoming and inclusive atmosphere that exceeds guest expectations, ensuring exceptional service and a memorable experience.", "Guest Satisfaction": "Monitor and address guest feedback, concerns, and complaints in a timely and professional manner.", "Food & Beverage Quality": "Maintain the highest standards of food and beverage quality, ensuring consistency and excellence in every aspect of the dining experience.", "Menu & Product Launches": "Develop and implement effective menu and product launch strategies to drive sales, increase revenue, and enhance the guest experience.", "Financials": {"Deliver Results": "Meet or exceed sales and revenue targets, managing expenses and resources to achieve business objectives.", "Planning & Execution": "Develop and implement comprehensive business plans, ensuring effective execution and timely delivery of results.", "Inventory Control/P&L": "Maintain accurate inventory levels, manage costs, and analyze financial performance to drive business growth and profitability.", "Standards": {"Responsible Alcohol Service": "Ensure responsible alcohol service practices, adhering to company policies and regulatory requirements.", "Food Safety/Sanitation": "Maintain the highest standards of food safety and sanitation, ensuring a clean and healthy environment for guests and team members.", "Hooters Girl Image": "Promote and maintain the Hooters Girl image, ensuring consistency and excellence in every aspect of the brand.", "Facility Maintenance & Cleanliness": "Maintain the physical appearance and cleanliness of the restaurant, ensuring a welcoming and inviting atmosphere.", "Safety & Security": "Ensure a safe and secure environment for guests and team members, adhering to company policies and regulatory requirements.", "Responsibilities": {"Scheduling & Staffing": "Manage scheduling and staffing needs, ensuring adequate coverage and optimal team performance.", "Proper Cash Handling": "Maintain accurate cash handling procedures, ensuring compliance with company policies and regulatory requirements.", "Team Building": "Foster a positive and inclusive team culture, promoting collaboration, communication, and mutual respect.", "Manage Vendor Relationships": "Develop and maintain effective vendor relationships, ensuring timely delivery of goods and services.", "To Go Service & Catering": "Develop and implement effective to-go service and catering strategies to drive sales and increase revenue.", "Local Store/Grassroots Marketing": "Develop and implement local store and grassroots marketing strategies to drive sales, increase revenue, and enhance the guest experience.", "Qualifications": {"High School Diploma/GED": "High school diploma or equivalent required.", "2+ years of full service restaurant management experience in a complex & fast paced environment": "2+ years of full service restaurant management experience in a complex and fast-paced environment required.", "Successfully completed food safety/sanitation training": "Successfully completed food safety and sanitation training required.", "Must be 21 years of age or older": "Must be 21 years of age or older.", "Knowledge, Skills, Abilities": {"Basic knowledge in Microsoft Word and Excel": "Basic knowledge in Microsoft Word and Excel required.", "General knowledge in full service restaurant operations/hospitality industry": "General knowledge in full service restaurant operations and hospitality industry required.", "Strong organization and planning skills": "Strong organization and planning skills required.", "Strong operational skills in a customer-service & hospitality environment": "Strong operational skills in a customer-service and hospitality environment required.", "Strong coaching skills": "Strong coaching skills required.", "Intermediate mathematical computations skills": "Intermediate mathematical computations skills required.", "Ability to communicate clearly and concisely, both orally and in writing": "Ability to communicate clearly and concisely, both orally and in writing required.", "Ability to build relationships at all levels": "Ability to build relationships at all levels required.", "Ability to handle confidential and sensitive information": "Ability to handle confidential and sensitive information required.", "Ability to manage changing priorities": "Ability to manage changing priorities required.", "All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.", "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply"}}}