Customer Service Representative

3 days ago


Monmouth, Illinois, United States Hyatt Hotels Full time
Front Desk Agent Job Description

At Hyatt Hotels, we're passionate about creating a welcoming environment for our guests. As a Front Desk Agent, you'll play a key role in delivering exceptional service and ensuring a memorable stay for our guests.

Key Responsibilities:
  • Provide warm and efficient check-in and check-out experiences for guests
  • Respond promptly to guest requests, resolving issues and addressing concerns in a professional and courteous manner
  • Stay up-to-date on hotel rates, packages, and promotions to provide personalized recommendations to guests
  • Coordinate with other departments to ensure seamless delivery of services and amenities
  • Maintain a clean and organized front desk area, ensuring a positive first impression for guests

As a Front Desk Agent, you'll have the opportunity to work with a diverse range of guests and colleagues, developing your communication and problem-solving skills in a fast-paced environment. If you're passionate about delivering exceptional customer service and creating memorable experiences, we encourage you to apply for this exciting role.



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