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Member Service Associate

2 months ago

New Brunswick, New Jersey, United States Five County Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Financial Service Associate to join our team at Five County Credit Union. As a Financial Service Associate, you will play a critical role in providing exceptional service to our members, helping them achieve their financial goals, and contributing to the growth and success of our organization.

Key Responsibilities
  • Member Service: Provide personalized service to members, answering their questions, and addressing their concerns in a professional and courteous manner.
  • Transaction Processing: Accurately process transactions, including deposits, withdrawals, and transfers, while maintaining a high level of accuracy and attention to detail.
  • New Account Services: Assist members with opening new accounts, including consumer loans, credit cards, and other financial products.
  • Cross-Selling: Identify opportunities to cross-sell products and services that meet the financial needs of our members.
  • Account Maintenance: Assist members with account maintenance, including adding or removing owners, account changes, and service set-ups.
  • Introductory Loan Functions: Assist members with introductory loan functions, including keying loan applications and discussing general rate and term information.
  • ATM and ITM Support: Assist with balancing, posting, troubleshooting, and auditing of ATMs, ITMs, and cash recyclers.
  • Payroll Processing: Maintain knowledge of the payroll process for direct deposit and payroll deductions.
  • Problem-Solving: Independently locate and utilize available resources to resolve common member issues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Basic math and computer skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
  • Physical Demands: Ability to stand for extended periods, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
What We Offer
  • Competitive Pay: Competitive hourly rate with opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Professional Development: Opportunities for training and professional development to help you grow in your career.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.