Night Auditor
2 weeks ago
Job Title: Night Auditor
About the Role:
We are seeking a skilled Night Auditor to join our team at Holiday Inn Express JC. As a Night Auditor, you will be responsible for providing exceptional customer service, balancing the books, and performing other essential accounting tasks to ensure the smooth operation of our hotel.
Key Responsibilities:
- Process payments, including room charges, debit, and credit, cash, and cheques in accordance with established procedures.
- Check guests in, out, and manage any wake-up call requests.
- Answer phones and deal with overnight guest queries.
- Run night audit property management systems or manual equivalents.
- Perform other duties such as concierge services and special guest requests.
Requirements:
- Accounting and mathematics skills for accurate auditing and payment processing.
- Cash handling experience for counting and securing bank and processing cash payments.
- Computer literacy, including familiarity with PMS software.
- Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff.
- Customer service experience.
- Knowledge of hotel operations, offers, and the local area.
What We Offer:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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