Night Auditor
3 weeks ago
Job Summary:
The Night Auditor is responsible for ensuring the accuracy of financial transactions and reports at the Hampton Inn Johnson City. This role involves reconciling cashier transactions, reviewing management reports, and communicating with management to resolve any issues.
Key Responsibilities:
- Reconcile all hotel cashier transactions to ensure accuracy and completeness.
- Review and organize management reports to identify any discrepancies or issues.
- Communicate with management to resolve any issues or concerns related to financial transactions.
- Perform guest service agent duties as required, including check-in, check-out, and switchboard operation.
- Audit and reconcile financial and statistical reports to ensure accuracy and completeness.
- Prepare and distribute daily reports as required, including the Daily Operating Report and Discount Programs.
- Audit and reconcile all Front Desk Cashiers work to ensure accuracy and completeness.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Prioritize job functions to meet deadlines and ensure accuracy and completeness of financial transactions.
Requirements:
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
- Guest Service Experience preferred.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Sedentary work Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Late/Overnight shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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