Auto Damage Claims Specialist

2 weeks ago


Burbank, California, United States Farmers Insurance Full time
About the Role

We are seeking a skilled Auto Physical Damage Specialist III to join our team at Farmers Insurance. As a key member of our claims team, you will be responsible for inspecting and appraising damaged vehicles, negotiating settlements with customers and repair facilities, and providing excellent service to internal and external customers.

Key Responsibilities
  • Inspect and appraise damaged vehicles using claims estimating software to determine claims-related damage.
  • Complete auto repair estimates or adjust repair facility estimates.
  • Manage the repair process and adjust auto repair supplements, making critical decisions on repair vs. replace and total vs. repair.
  • Issue payments on site when appropriate.
  • Complete vehicle total loss valuations and explain the total loss process to customers.
  • Collaborate with policyholders, claimants, agents, repair facilities, and attorneys to set appointments, explain damages, and set expectations.
  • Effectively communicate with all entities associated with the claim and the repair to ensure parts are available and ordered on time.
  • Confirm, explain, and apply coverage, assist with rental management, determine and report on subrogation potential, and negotiate and issue claim payments.
Requirements
  • High school diploma or equivalent required.
  • Bachelor's degree preferred, or an automotive-related Associate of Applied Science degree from an accredited technical college, or equivalent experience.
  • Advanced negotiating skills, in-person interpersonal and communication skills, computer and time management skills, and 3 years of previous APD estimating skills required.
What We Offer
  • Competitive salary commensurate with experience, qualifications, and location.
  • Bonus opportunity based on company and individual performance.
  • 401(k), medical, dental, vision, health savings, and flexible spending accounts.
  • Life insurance, paid time off, paid parental leave, and tuition assistance.


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