Fitness Engagement Specialist
2 weeks ago
Company Overview
At Chuze Fitness, we are transforming the fitness landscape by emphasizing hospitality, community, and empathy. Our focus is on people, creating a lively workplace where everyone can express themselves and contribute to a culture of kindness. We are looking for individuals from diverse backgrounds who exemplify friendliness, sociability, and a strong work ethic.
If you are eager to immerse yourself in the essence of hospitality, we invite you to join our team and help us make a positive impact.
Role ResponsibilitiesStarting compensation is $16.25 per hour.
As a key member of our team, you will play a crucial role in delivering exceptional experiences for our current and prospective members. Your daily tasks will include a mix of warm welcomes, enthusiastic interactions, proficient phone communication, guiding new members through the onboarding process, and ensuring our facility remains impeccably clean.
Key Responsibilities:
- Welcome and engage with all members, potential members, and guests.
- Provide information about memberships and conduct facility tours.
- Perform daily cleaning duties to maintain a pristine gym environment.
- Handle membership sign-ups, answer phone inquiries, process transactions, and address member concerns.
- Assist with billing inquiries and escalate issues to management as necessary.
- Regularly review and complete all training materials and updates in the Learning Management System (LMS).
- Maintain knowledge of amenities, membership options, fitness programs, and equipment functionalities to assist members effectively.
- Prepare and serve smoothies, if applicable, ensuring adherence to customer specifications and quality standards.
- Participate in scheduled team meetings and contribute to team discussions.
Our offerings include:
- Complimentary CPR, First Aid, and AED training.
- Free food handler training and certification (for locations with smoothie bar only).
- Complimentary Chuze Fitness membership.
- Discounts on retail purchases and with vendor partners.
- Opportunities for training and professional growth.
- Team-building events and annual celebrations.
*Additional benefits may be available for full-time employees.
QualificationsEssential:
- Availability to work a minimum of 12 hours per week.
- Strong communication skills, both in-person and over the phone.
- Attention to detail and multitasking abilities.
- A collaborative team-oriented mindset.
- Physical requirements include:
- Ability to read, write, and communicate clearly in English.
- Mobility around the gym, including walking and climbing stairs.
- Bending, kneeling, and repetitive arm movements.
- Standing for extended periods.
- Proficiency in computer operations.
- Capability to lift at least 50 lbs.
Preferred:
- High school diploma or GED.
- Experience in customer service.
- Bilingual in Spanish.
Chuze Fitness is an Equal Opportunity Employer. We evaluate candidates based solely on merit. Background checks may be required for certain positions.
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