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Customer Service Associate

2 months ago

Kaneohe HI USA, United States Times Supermarket Full time

{"Job Title": "Customer Service Associate", "Department": "Front End", "Reports to": "Front End Manager", "Starting Rate of Pay": "$14.75/hr", "Company Benefits": "Flexible Hours, Employee Discount, 10 Paid Holidays, Medical/Vision/Dental Package, Free Life Insurance, Vacation and Sick Leave, Voluntary Insurance Plans (Life, Disability, Cancer, Accidental), Long Term Disability, Wellness Program, Discounted Gym membership (YMCA), Matching 401K", "Position Summary": "Assists in the upkeep of the front end, while providing customer service to our customers.", "Job Duties": ["Greets customers when within ten feet and four seconds of contact, responds to requests for service and assistance in a timely manner, exceeding customer expectations", "Assists customers by finding items and helping them to their car", "Bags like groceries together while using the least possible number of bags", "Checks for bottom of the basket", "Retrieves shopping carts from parking lot and returns them to proper location for customer use and completes shopping cart retrieval log", "Retrieves stray baskets and returns them to proper area for customer use", "Upkeeps the cleanliness of carts and baskets by removing trash and discards appropriately", "Pulls out items from shelves to front by arranging products to be at least two high and two deep (with the exception of top shelf)", "Provides basic cleaning of store including spills, hourly checks of grocery floor to complete sweep & mop log", "Returns stray items/returns to their proper area, while maintaining product freshness by returning all perishables and frozen items to their proper areas promptly and removes damaged products from sales floor", "Refills bag wells of front end, takes out trash, and sweeps up parking lot", "Performs other related duties as needed as assigned by manager"], "Capabilities": ["Stand for long periods of time, very frequent walking back and forth to assist all registers", "Frequent usage of arms and hands to bag groceries", "Carry up to 40 pounds", "Push and pull up to seven shopping carts, during their retrieval", "Use proper safety procedures", "Able to listen to directions and follow through independently", "Good communication and observation skills"], "Job Skills": ["Previous experience working with the public"]}