Service Field Technician Master

2 weeks ago

Houston, Texas, United States WP Full time
Job Summary

The Service Field Technician Master is a lead worker overseeing two or more lower-level Service Technicians. This role provides technical assistance in diagnosis and repair of heavy equipment, working closely with lower-level technicians. The Service Field Technician Master schedules work, monitors quality control for work performed, and customer relations.

Key Responsibilities
  • Diagnose, service, and repair various systems found on heavy equipment, including mechanical and computer electronic controls, transmissions, computer-controlled automatic transmissions, and pneumatic systems.
  • Troubleshoot malfunctions in equipment and repair.
  • Repair and service track drive sprockets, rails, idler wheels, hand bars, track adjusters, hydraulic, reversers, final drives, brake bands, steering clutches, and hydrostatic transmissions.
  • Service, diagnose, repair, and maintain speed tandem drive axles with air or electric shift, hydrostatic-driven, heavy-duty multi-axle suspensions.
  • Tune gas and diesel engines, service valves, fuel filters, and turbochargers, and pressure check fuel filters, adjust injector heights, fuel racks, governors, etc.
  • Diagnose problems, disassemble units, repair or replace parts, and reassemble units in the cooling, drive, brake, electrical, steering, heating, and air conditioning, hydraulic, and air systems.
  • Overhaul engines, replace engines, and rebuild components.
  • Must be able to identify, perform, and troubleshoot malfunctions in equipment and repair at an advanced level.
  • Complete and turn in all documentation necessary to finalize the work performed without supervision.
  • Ensure that all field jobs are completed in a proficient and safe manner.
  • Seek continuous technical training to stay informed of the continuous changes in various models of equipment.
  • Assist in training lower-level workers in mechanical repair techniques.
  • Promote good welfare among the company and its divisions.
  • Perform other duties as assigned.
Qualifications
  • Must have a minimum of 5 years of experience in the construction and mining machinery industry.
  • GED or High School Diploma, applied certification(s) for job description preferred.
Knowledge, Skills, and Abilities
  • Must have a working knowledge of the above title's position and how it relates to the overall business and its objectives.
  • Must have the ability to supervise and motivate others.
  • Must have the ability to effectively operate diagnostic tools, shop equipment, and have advanced troubleshooting skills.
  • Must have advanced electrical skills.
  • Must meet goals and objectives set forth by the company.
  • Must conform to policies and procedures set forth by the company.
  • Must have a current driver's license and acceptable driving record per WPI Insurance carrier standards if driving a company vehicle.
  • Must be able to pass and maintain drug and alcohol testing requirements as outlined by the Department of Transportation.
  • Must be able to lift 50 pounds.
  • Must be able to bend and twist several times a day.
  • Must have the ability to work flexible hours and days.
  • Must be proficient in Windows System (MS Word, Excel, PowerPoint, Access, and Outlook).
  • Must be dependable and work independently.
  • Must maintain good client relations.
  • Must maintain a professional appearance.
  • Must promote and maintain a clean, neat, and safe environment.
  • Must have the ability to travel and stay overnight.
  • Must abide by customer's safety rules and regulations on customer's site.
  • Must protect the company assets and interest.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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