Pharmacy Manager
3 days ago
As a Pharmacy Manager at Walgreens, you will be responsible for leading a team of pharmacists and technicians to provide exceptional patient care and services. This role requires a strong understanding of pharmacy operations, business acumen, and leadership skills to drive business growth and improve patient outcomes.
Key Responsibilities- Patient Experience
- Engage patients by providing personalized service and ensuring a positive experience.
- Model and share customer service best practices with team members to deliver a distinctive and joyful patient experience.
- Connect with patients by anticipating their needs and proactively offering services.
- Participate in events that reflect the unique communities we serve.
- Operations
- Counsel patients and answer questions regarding medication usage, side effects, interactions, and contraindications.
- Perform pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management.
- Review, interpret, and accurately dispense prescribed medications.
- Ensure the pharmacy operates in accordance with regulations, company policies, and standards.
- Establish procedures that promote efficient workflow and staff scheduling.
- Collaborate with Store Manager to define and develop new strategic business opportunities.
- Maintain information technology knowledge of pharmacy systems and support staff and patients with IT-related issues.
- Ensure insurance claims are processed accurately and resolve patient issues with insurance companies and medical providers.
- Follow-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies.
- Perform clinical and wellness services, such as immunizations, diagnostic testing, and disease state management.
- Partner with centralized support for patient registration, exception resolution, and resolving patient issues.
- Manage the maintenance, housekeeping, and improvement of the pharmacy department.
- Prepare and submit records, reports, and other documentation as required by state and federal laws.
- People & Performance Management
- Collaborate with Store Manager on pharmacy staff hiring, discipline, and termination.
- Partner with Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision.
- Monitor and recognize improvements in pharmacy staff performance.
- Identify high-potential team members and collaborate with Store Manager to manage career progression.
- Address employee relations concerns and maintain team member morale.
- Training & Personal Development
- Maintain required licensing, credentialing, and certification to provide clinical services.
- Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
- Complete education credits and training as required by the Company.
- Seek professional development by monitoring own performance, soliciting feedback, and leveraging Healthcare Supervisor and Store Manager as mentors and coaches.
- Communications
- Support the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
- Business Performance Management
- Analyze performance data, including pharmacy financials, customer service, and inventory.
- Manage pharmacy asset protection activities and oversee inventory management.
- Identify pharmacy performance trends and opportunities for improvement.
- Business Planning
- Develop and maintain good relationships with local medical community, including physicians, nurses, and other healthcare providers.
- Reach out to the community to promote the pharmacy business and further enhance growth opportunities.
- Support Store Manager in expanding health and wellness awareness in the community.
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