Customer Service Representative

2 weeks ago


Natick, Massachusetts, United States Hampton Inn Boston-Natick Full time

Hotel Front Desk Job Description

We are seeking a highly skilled and friendly Customer Service Representative to join our team at Hampton Inn Boston-Natick. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable.

Responsibilities:

  • Manage guest reservations, check-in, and check-out processes efficiently
  • Process payments and handle cash transactions accurately
  • Provide detailed information about hotel amenities, services, and local attractions
  • Assist with room assignments and resolve any issues promptly
  • Maintain a clean and organized front desk area
  • Ensure excellent communication and interpersonal skills when interacting with guests
  • Qualifications:
    • High school diploma or equivalent required
    • Basic computer knowledge and proficiency in handling multiple tasks
    • Excellent communication and organizational skills
    • Able to work in a fast-paced environment and adapt to changing situations

Compensation: $17.75 per hour (Part-time)



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