Customer Service Representative
2 weeks ago
Hotel Front Desk Job Description
We are seeking a highly skilled and friendly Customer Service Representative to join our team at Hampton Inn Boston-Natick. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable.
Responsibilities:
- Manage guest reservations, check-in, and check-out processes efficiently
- Process payments and handle cash transactions accurately
- Provide detailed information about hotel amenities, services, and local attractions
- Assist with room assignments and resolve any issues promptly
- Maintain a clean and organized front desk area
- Ensure excellent communication and interpersonal skills when interacting with guests
- Qualifications:
- High school diploma or equivalent required
- Basic computer knowledge and proficiency in handling multiple tasks
- Excellent communication and organizational skills
- Able to work in a fast-paced environment and adapt to changing situations
Compensation: $17.75 per hour (Part-time)
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