Healthcare Customer Service Representative
1 week ago
About Optum:
">Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to make the health system work better for everyone.
Estimated Salary: $15.00 per hour
">Job Description:
">We are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team. As a key member of our patient service team, you will be responsible for delivering exceptional customer service to our patients and ensuring their needs are met in a timely and professional manner.
">Your primary responsibilities will include:
">- ">
- Obtaining accurate and updated patient information, including name, address, and insurance details">
- Performing insurance verification on the date of service">
- Obtaining patient signatures for required documents">
- Uploading valid government-issued identification and patient insurance cards">
- Filing and maintaining medical records">
- Correcting registration work queue errors">
- Confirming and scheduling appointments">
- Answering telephone calls promptly and courteously">
- Performing referral documentation">
- Working daily in the claims edit work queue to correct registration errors">
- Adhering to standards identified via Sparq regarding Optum employee policies">
- Working cohesively with fellow employees to achieve specific team goals">
- Maintaining patient confidentiality and abiding by HIPAA and OSHA requirements">
- Providing effective communication to patients and other healthcare professionals">
- Notifying clinical staff of schedule changes">
- Complying with administrative policies to ensure quality of care">
- Demonstrating precision and efficiency in scanning documents and monitoring the fax server">
- Participating in orientation and distributing updates as needed">
- Completing new clinical competencies rolled out by the Educational Committee">
- Collecting co-payments and issuing receipts">
- Managing cashier box and daily deposits">
- Processing walk-in patients and visitors">
- Assisting coworkers as needed">
Required Skills and Qualifications:
">To be successful in this role, you will need:
">- ">
- A high school diploma or equivalent">
- 1+ years of customer service or healthcare-related experience">
- Ability to travel 10% of the time to cover other practices">
- Reliable transportation">
Benefits:
">As a valued member of our team, you can expect:
">- ">
- Paid Time Off (PTO)">
- 8 Paid Holidays">
- Medical Plan options">
- Dental, Vision, Life, and AD&D Insurance">
- 401(k) Savings Plan">
- Employee Stock Purchase Plan">
- Education Reimbursement">
- Employee Discounts">
- Employee Assistance Program">
- Employee Referral Bonus Program">
- Voluntary Benefits (pet insurance, legal insurance, LTC insurance, etc.)">
Others:
">We are an equal opportunity employer and welcome candidates from diverse backgrounds. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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