Customer Service Representative I

7 days ago


St Louis, United States Rheem Full time

At Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we innovate new ways to deliver the perfect temperature while saving energy, water, and supporting a more sustainable future.

About the Role

We are seeking an exceptional Customer Service Representative I to join our team in O'Fallon, MO. This hybrid position requires on-site work from Monday to Thursday and optional remote work on Fridays after training.

Key Responsibilities
  • Order Processing: Receive and verify orders via EDI, online, email, or internal personnel for processing and shipment to the warehouse.
  • Inventory Management: Verify inventory availability, request special customer requirements, and communicate with Inventory Control and Warehousing to supply product in a timely manner.
  • Customer Communication: Negotiate with distributors regarding shipping dates, order size, and initiate acknowledgments to confirm order details.
  • Problem-Solving: Research billing discrepancies, send cycle count requests, and investigate issues to ensure accurate invoicing.
Requirements
  • Bachelor's Degree: High School Diploma or equivalent required.
  • Data Entry Skills: Proficient in data entry with strong attention to detail.
  • Technical Knowledge: Familiarity with HVAC systems is a plus.
  • Excellent Communication: Strong written and verbal communication skills with the ability to work with diverse teams.
  • Computer Skills: Proficient in MS Office Suite and relevant software.
Benefits

Rheem offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, along with a comprehensive benefits package including medical, dental, and vision coverage, 401(k) matching, and paid time off.

This role requires a proactive and results-driven individual who can adapt to changing priorities, collaborate with cross-functional teams, and prioritize tasks effectively.



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