Customer Experience Manager Lead

5 days ago


De Witt, Iowa, United States David Linder - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and experienced customer service manager to lead our team and drive business success at David Linder - State Farm Agent. As a key member of our team, you will be responsible for overseeing the customer service team and daily operations, ensuring seamless delivery of services to our clients.

About the Role

This is an excellent opportunity for a professional with a strong background in customer service management to take their career to the next level. You will have the opportunity to develop and implement customer service policies and procedures, handle escalated customer complaints, and train and mentor customer service representatives.

Responsibilities
  • Lead the customer service team and manage daily operations to ensure high levels of customer satisfaction.
  • Develop and implement effective customer service strategies to enhance the overall customer experience.
  • Provide coaching and guidance to customer service representatives to improve their performance and skills.
  • Work closely with other teams to ensure seamless delivery of services and achieve business objectives.
Qualifications
  • A minimum of 5+ years of experience in customer service, with at least 2+ years in a managerial role.
  • Strong leadership and organizational skills, with the ability to prioritize tasks effectively.
  • Excellent communication and problem-solving abilities, with a focus on delivering exceptional results.
Estimated Salary

The estimated annual salary for this role is $90,000-$120,000, depending on experience and qualifications.



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