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Customer Experience Ambassador

2 months ago

Hanover, New Hampshire, United States Indigo Books & Music Full time

About Indigo Books & Music

We are a leading Canadian retailer of books, gifts, and home decor, dedicated to creating exceptional customer experiences in our stores and online.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for creating a warm and welcoming environment for our customers, providing exceptional service, and driving sales through effective product knowledge and storytelling.

Key Responsibilities

  • Create a positive and engaging customer experience through exceptional service and product knowledge
  • Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers
  • Utilize effective communication and interpersonal skills to build strong relationships with customers and colleagues
  • Contribute to a collaborative and inclusive store environment that promotes a culture of respect, empathy, and open communication
  • Participate in visual merchandising and store displays to create an attractive and inviting store environment
  • Meet or exceed sales targets through effective product knowledge, storytelling, and upselling/cross-selling techniques
  • Provide feedback and suggestions to improve customer experience and store operations

Requirements

  • Previous experience in retail or a customer-facing role is an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong product knowledge and ability to learn quickly
  • Availability to work a flexible schedule, including evenings, weekends, and holidays

What We Offer

Indigo Books & Music offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.