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Assistant Branch Manager

2 months ago

Longview, Washington, United States Umpqua Bank Full time
About Us

Umpqua Bank is a leading regional bank in the Pacific Northwest, with a strong presence in the community. Our bank offers a wide range of banking services to customers across the nation.

About the Role

This position works closely with the branch manager to achieve branch and bank goals. The assistant branch manager is responsible for managing a team that provides exceptional customer service, ensures operational soundness, and generates revenue for the branch and bank.

Key Responsibilities:
  • Act as backup to personal banking team to open new accounts, receive loan requests, and gather credit-related information.
  • Ensure the branch is operationally sound.
  • Train and mentor client service specialists to explain all products and services offered.
  • Monitor sales and service goals.
  • Process and oversee technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers, and collections.
  • Routinely provide guidance and training to branch team.
  • Resolve conflicts with minimal help.
  • May back up new accounts and client service specialist lines.
  • Responsible for satisfactory audits.
  • Frequently service complex accounts.
  • Actively coach and mentor team to deepen customer relations.
  • Work with branch manager to identify business development opportunities.
About You
  • High school diploma or equivalent.
  • Two years of retail banking experience or equivalent transferrable skills and experience.
  • Some management experience.
  • Proficient with Microsoft Office and banking software.
  • Training and mentoring skills.
  • Customer-focused service and sales skills.
  • Understanding of consumer and small business lending.
  • Overall knowledge of bank operations.
  • Previous client service specialist experience.
  • Bachelor's degree, preferred.
  • Bilingual, preferred.
Workstyle

This role is fully onsite.

Our Benefits

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $26.00, and the pay rate for the selected candidate is dependent on various factors, including job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Our Commitment to Diversity

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.