Director of Clinical Operations

5 days ago

Fort Myers, Florida, United States Aledade Full time
About the Role

We are seeking a highly skilled and experienced Director of Clinical Operations to join our team at Aledade. As a key member of our leadership team, you will be responsible for overseeing and leading a team of clinical service delivery professionals to provide comprehensive advanced care planning to high-risk patients within our ACOs.

Key Responsibilities
  • Lead a High-Performing Team: Build and manage a world-class team of clinical service delivery professionals, providing guidance, mentorship, and development opportunities to ensure high performance and growth.
  • Develop and Implement Operational Strategies: Develop, champion, and manage guiding principles that streamline decision-making in an environment with competing needs across diverse stakeholders.
  • Manage Departmental Budget and Planning: Oversee departmental budget and plan effectively for responsible growth, ensuring alignment with Aledade's North Star objectives.
  • Foster a Culture of Excellence: Foster a culture of empathy, inclusivity, integrity, resilience, and continuous improvement within the team, promoting a patient-centered approach to care.
  • Own Performance and Metrics: Own performance and metrics for a team of 40+ clinical employees, setting and managing performance against key metrics, including conversion rate, enrollment rate, total cost of care reduction, unit costs, and patient and employee NPS.
  • Collaborate with Cross-Functional Teams: Deliver exceptional cross-functional collaboration with key partners across the organization, including the VP, Patient Engagement, Workforce Management, and Telephony Engineers.
  • Provide Thought Leadership: Provide thought partnership and leadership across senior leadership to keep all parties informed of current opportunities, best practices, voice of the patient, and challenges, facilitating the design of strategies that consistently position Aledade Plus to capture the future.
Requirements
  • Strong Leadership and Analytical Skills: Possess strong leadership, analytical, and problem-solving skills, with critical thinking skills and experience with service operations, ideally in a call center or clinical setting.
  • Healthcare Industry Experience: Have a minimum of 10 years of progressive experience in management roles overseeing medium-to-large teams of 30+, including clinical operations experience in the healthcare industry.
  • Education and Certifications: Hold a Bachelor's Degree and possess knowledge of healthcare compliance and privacy regulations, as well as wage and hour laws related to non-exempt employees.
What We Offer

Aledade is a public benefit corporation that exists to empower the most transformational part of our healthcare landscape - independent primary care. We offer a comprehensive benefits package, including flexible work schedules, health, dental, and vision insurance, paid time off, parental leave, and educational assistance programs. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

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