Seasonal Night of Lights Ambassador
4 weeks ago
Job Summary
The Night of Lights Customer Service Representative serves as a friendly ambassador for Historic Tours of America, providing excellent customer service to guests visiting our historic tours. This role requires a high degree of self-motivation, ability to work independently or as a team, and a pleasant demeanor when dealing with the public.
Key Responsibilities
Accurately provide guests with local tourist-related information
Assist with organizing and controlling guest lines
Direct traffic in the parking lot or direct guests to ticket booths in a courteous and friendly manner
Requirements
No prior knowledge is required, paid training is provided
Ability to board and exit the trolley and assist guests with boarding and exiting the trolley
Ability to stand for long periods of time and work outside in the field and tolerate a wide range of temperatures and weather conditions
Ability to read, write, and speak fluent English in order to communicate with fellow CAST members and the general public
High degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations
Ability to work with a diverse CAST and the general public equally
Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm, and courteous manner
Ability to give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mental attitude required to handle the stress that goes with this job as described
Ability to work evenings, weekends, and holidays
Qualifications
High school graduate or equivalent preferred
Outgoing and enjoy working with the public
Customer service experience preferred
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