Supermarket Customer Service Lead

5 days ago


Boothbay Harbor, Maine, United States Hannaford Supermarkets Full time

Hannaford Supermarkets is a leading retailer in the grocery industry, known for its commitment to quality products and exceptional customer service. As a Supermarket Customer Service Lead, you will play a critical role in ensuring that every customer interaction is positive and memorable. You will lead a team of customer service representatives, providing coaching and feedback to ensure they meet the highest standards of service excellence.

You will work closely with other departments, such as operations and logistics, to identify areas for improvement and develop strategies to address customer complaints and concerns. The estimated salary for this position is $60,000-$80,000 per year, depending on experience and qualifications. At Hannaford Supermarkets, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. We are an equal opportunity employer and welcome applications from diverse candidates.

  • A bachelor's degree in business administration or a related field;
  • At least 4 years of experience in customer-facing roles, preferably in retail or hospitality;
  • Proven track record of improving customer satisfaction and loyalty;
  • Strong leadership and communication skills.


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