Quality Assurance Manager
1 month ago
Job Summary:
The Quality Manager will be responsible for enhancing and maintaining business relationships with customers regarding quality topics. This includes reviewing quality-relevant customer contracts, identifying customer quality requirements, and ensuring that respective teams are aware of and setup to fulfill contracted customer quality requirements.
Key Responsibilities:
- Enhance and maintain business relationships with customers regarding quality topics.
- Review quality-relevant customer contracts and identify customer quality requirements.
- Ensure that respective teams are aware of and setup to fulfill contracted customer quality requirements.
- Coordinate with respective teams to solve customer quality problems and escalate topics within the organization as needed.
- Track customer quality KPIs and report them into the organization using local reports.
- Drive improvement topics for achieving and exceeding customer expectations and customer KPIs.
- Support and cooperate with customer complaints, including supporting quality managers with their topics as needed and escalating topics as needed.
- Visit customers, attend customer meetings, and ensure that relevant quality information flows between the customer and local teams as needed.
- Promote a compliance culture in the area of responsibility and live the letter and spirit of the Rolls-Royce Code of Conduct.
- Perform special projects as required.
Requirements:
- Bachelor's degree in Business, Quality Management, Mechanical, or Manufacturing Engineering, plus 5 years of quality manufacturing experience with large industrial equipment or 9 years of quality management experience with large industrial equipment.
- Excellent customer service skills.
- Excellent data analytics and understanding of KPIs.
- Excellent knowledge of project management principles, including product launches in an engineering/manufacturing environment.
- Excellent knowledge of the practical application of engineering science and technology.
- Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organization.
- Strong problem-solving skills.
- Self-starter possessing strong initiative and teamwork.
- Proficient with PC and MS Office Suite.
Preferred Requirements:
- Familiarity with large manufacturing plant operations and equipment.
- Knowledge of MTU components and products.
- Knowledge of genset performance requirements.
Work Conditions:
This is a hybrid position based in the office and remote depending on the needs of the business. Travel may be required up to 20%.
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