Quality Assurance Manager

1 month ago


Mankato, Minnesota, United States Rolls-Royce Full time
Job Title: Quality Manager

Job Summary:

The Quality Manager will be responsible for enhancing and maintaining business relationships with customers regarding quality topics. This includes reviewing quality-relevant customer contracts, identifying customer quality requirements, and ensuring that respective teams are aware of and setup to fulfill contracted customer quality requirements.

Key Responsibilities:

  • Enhance and maintain business relationships with customers regarding quality topics.
  • Review quality-relevant customer contracts and identify customer quality requirements.
  • Ensure that respective teams are aware of and setup to fulfill contracted customer quality requirements.
  • Coordinate with respective teams to solve customer quality problems and escalate topics within the organization as needed.
  • Track customer quality KPIs and report them into the organization using local reports.
  • Drive improvement topics for achieving and exceeding customer expectations and customer KPIs.
  • Support and cooperate with customer complaints, including supporting quality managers with their topics as needed and escalating topics as needed.
  • Visit customers, attend customer meetings, and ensure that relevant quality information flows between the customer and local teams as needed.
  • Promote a compliance culture in the area of responsibility and live the letter and spirit of the Rolls-Royce Code of Conduct.
  • Perform special projects as required.


Requirements:

  • Bachelor's degree in Business, Quality Management, Mechanical, or Manufacturing Engineering, plus 5 years of quality manufacturing experience with large industrial equipment or 9 years of quality management experience with large industrial equipment.
  • Excellent customer service skills.
  • Excellent data analytics and understanding of KPIs.
  • Excellent knowledge of project management principles, including product launches in an engineering/manufacturing environment.
  • Excellent knowledge of the practical application of engineering science and technology.
  • Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organization.
  • Strong problem-solving skills.
  • Self-starter possessing strong initiative and teamwork.
  • Proficient with PC and MS Office Suite.


Preferred Requirements:

  • Familiarity with large manufacturing plant operations and equipment.
  • Knowledge of MTU components and products.
  • Knowledge of genset performance requirements.


Work Conditions:

This is a hybrid position based in the office and remote depending on the needs of the business. Travel may be required up to 20%.

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