Patient Service Representative

4 weeks ago

Georgetown, Delaware, United States Bebee Healthcare Full time
{"title": "Patient Service Representative", "content": "Why Beebe Healthcare?

Beebe Healthcare is a vibrant and inclusive team positioned in a coastal community, offering a fulfilling career as you support the health of our patients and a team focused on excellence.

Benefits
  • Competitive compensation and wellness benefits (medical, dental, vision, and prescription)
  • Sign-on and Referral Bonuses for select positions
  • Tuition Assistance up to $5,000
  • Paid Time Off
  • Long Term Sick accrual
  • Employer Contribution Plan
  • Free Short and Long-Term Disability for Full Time employees
  • Zero copay for drugs on prescription plan for certain conditions
  • College Bound 529 Savings Plan
  • Life Insurance
  • Beebe Perks via Work Advantage
  • Employee Assistance Program
  • Pet Insurance
Responsibilities
  1. Interview patients or patients' representatives to obtain demographic and insurance information necessary for treatment, billing, contracting, and data analysis.
  2. Input registration information into the computer system, verify accuracy of data entered, and scan appropriate documents.
  3. Prepare required forms for completion, review, and/or signature by patients or patients' representatives, ensuring each is explained and presented in a manner understood by the patient.
  4. Receive and review medical documentation (to include records & referrals) and assist in the appropriate processing of these documents based on their scope & job duties.
  5. Verify insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications.
  6. Facilitate patient and information flow by directing patients to correct locations and aiding as needed.
  7. Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities.
  8. Assist clinical staff and providers with clerical responsibilities when needed.
  9. Assist in the daily workflow of the practice, including but not limited to opening procedures, chart preparation, lunch/admin time procedures, end of day procedures, and closing procedures.
  10. Understand how to utilize the EHR, DHIN (Delaware Health Information Network), Provider Portal, websites for insurance verification/eligibility, and other systems as needed.
  11. Understand HIPAA regulations for patients and other facilities and follow them.
  12. Understand how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.
  13. Assist in care and maintenance of office equipment, building, supplies, and patient rooms.
  14. Inform the manager by email of any work orders needed for equipment, computer-related issues, and/or maintenance issues.
  15. Work in other BMG office locations and/or other shift times when needed.
  16. Perform all other duties as assigned by manager/director.
Qualifications

Two years of experience in a hospital/medical office environment with familiarity of registration and insurance.

Computer skills with attention to details.

Familiar with medical terminology.

Ability to communicate with the public in a courteous manner.

Ability to adapt to change in order to meet patient and organizational needs.

Sensitive to difficult/emotional patient situations.

Ability to recognize cultural diversity and special needs, remains calm, and able to perform duties in a fast-paced environment.

Competencies Skills
  • Clear Communication Skills Both Written And Verbal
  • Knowledge Of Basic Computer Programs
  • Able To Keep Confidential Information Regarding Patients, Team Members
  • Able To Withstand Crisis Situations
  • Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Credentials

Education: High school graduate or equivalent.

Salaries starting at USD $16.50/Hr.

"}

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