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Retail Sales Associates and Store Team Members

2 months ago

Seabrook, Texas, United States Michaels Stores Full time

Job Summary: We are seeking highly motivated and customer-focused individuals to join our team as Retail Sales Associates and Store Team Members at Michaels Stores.

Key Responsibilities:

  • Provide exceptional customer service and ensure a fast and friendly shopping experience.
  • Execute cash handling and sales floor operations to standards.
  • Engage customers on benefits of our rewards program and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Participate in merchandise recovery and maintenance.
  • Support the merchandise return and go-back process.
  • Acknowledge customers, help locate products, and provide solutions.
  • Participate in truck unloading and stocking processes.
  • Support shrink and safety programs.
  • Assist with omnichannel processes.
  • Execute a well-merchandised and in-stock store.
  • Interact with others in an accepting and respectful manner.
  • Remain positive and respectful, even in difficult situations.
  • Project a positive image and serve as a role model for others.
  • Help customers shop and find what they are looking for.
  • Cross-trained in custom framing selling and production.

Requirements:

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment: Public retail store setting with climate-controlled areas and some outdoor work.