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Mobile Associate, Store-in-Store Specialist

2 months ago

Bonney Lake, Washington, United States Disability Solutions Full time
Job Summary

We are seeking a highly motivated and customer-focused Mobile Associate to join our Store-in-Store team. As a Mobile Associate, you will be responsible for delivering exceptional customer experiences and driving sales growth in our retail locations.

Key Responsibilities
  • Proactively engage with customers in a fast-paced retail environment, using digital tools and effective communication to educate and showcase T-Mobile solutions.
  • Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Recommend wireless solutions and onboard customers to ensure their satisfaction and deepen relationships.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and continuously learn and improve skills to provide the best possible experience for customers.
  • Partner with home store locations to properly onboard customers and perform skills practicing, knowledge sharing, store operations, opening, and closing procedures.
Requirements
  • High School Diploma/GED (Required)
  • 6 Months of Customer Service and/or Sales Experience, Retail Environment (Preferred)
  • Passionate Customer Advocate with the Desire to Be Yourself When Connecting and Having Fun with Our Customers (Required)
  • Desire to Be a Part of the Game-Changing T-Mobile Store Team (Required)
  • Competitive Drive and Confidence to Succeed in a Fast-Paced Sales Environment (Required)
Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling.