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Pharmacy Technician I

2 months ago


Whittier, California, United States AHMC HealthCare Full time

Overview

Under the direct supervision of a licensed pharmacist, this role is responsible for the preparation, packaging, distribution, billing, and inventory management of medications.

Key Responsibilities

  • Engages in effective communication with pharmacists, nursing staff, patients, physicians, and other healthcare personnel. Addresses all issues within the technician's scope of responsibilities and escalates any matters beyond this scope to the pharmacist.
  • Assists pharmacy staff by managing the fill list and preparing patient medication cassettes. Responsible for the delivery and exchange of cassettes, restocking medication trays, and returning discharge medications to stock. Maintains cleanliness and organization within the pharmacy, restocking unit dose pick bins in the dispensing area. Generates IV labels, prepares IV solutions, and ensures timely delivery. Processes billing charges and enters them into the system, files billing documents, and retrieves discharge information. Inputs patient orders into the computer system and manages departmental orders. Monitors stock levels and places orders as necessary. Prints and distributes Medication Administration Records (MARs) and enters charges from fill lists and narcotic sheets. Handles phone inquiries and requests at the pharmacy entrance.
  • Facilitates the training of new pharmacy technicians, ensuring they achieve proficiency in all technician duties within a 4 to 6-week timeframe.

Professional Conduct

  • Demonstrates a willingness to undertake additional responsibilities across various areas of the department as needed or directed by management.
  • Adheres to established hospital and departmental policies.
  • Maintains a record of no more than two documented complaints related to policy or professional conduct since the last evaluation.
  • Embodies the principles of teamwork.
  • Actively participates in group initiatives and staff meetings, contributing suggestions that enhance the work environment and improve productivity.
  • Communicates effectively with supervisors regarding equipment, supply, or procedural issues, seeking assistance when necessary.
  • Upholds confidentiality in all job-related matters.
  • Exhibits a proactive approach to problem-solving.
  • Consistently presents a positive professional image through personal appearance and behavior.
  • Attends at least 75% of staff meetings or reviews and acknowledges meeting minutes. Completes assigned tasks within the designated shift.

Guest and Interdepartmental Relations

  • Conducts all interactions in a professional manner, as observed by management representatives.
  • Receives positive verbal and written feedback from patients, family members, medical staff, visitors, and colleagues regarding interactions.
  • Demonstrates appropriate phone etiquette, answering calls promptly and courteously.
  • Contributes to team efforts by assisting colleagues when needed and offering constructive feedback.
  • Maintains a cheerful and positive demeanor consistently.

Professional Growth and Development

  • Completes annual safety training within the required timeframes.
  • Successfully finishes general and departmental orientation within the specified timeframes.
  • Attends at least 80% of in-service training programs.
  • Maintains necessary licensure and certification as required.

Performance Improvement

  • Strives to understand and meet the needs and expectations of patients and other stakeholders. Identifies errors and inefficiencies, bringing them to management's attention along with suggestions for improvement. Develops innovative solutions to departmental challenges and implements cost-control measures while maximizing value for both patients and the healthcare facility. Continuously seeks to enhance efficiency in departmental operations and measures progress against quality objectives.

Qualifications

  • Minimum Education: High school diploma and completion of a pharmacy technician training program.
  • Minimum Experience: 2 years of experience in an acute care setting.
  • Required Certification/Registration: Pharmacy technician certification from the California Board of Pharmacy, Basic Life Support (BLS) certification.