Client Services Director

2 weeks ago

Bloomington, United States Quad Full time
Job Description

The Director Client Services is responsible for leading the Client Services team to ensure work meets client expectations, grows business across the platform within existing key accounts, and serves as the key client contact for all projects and initiatives awarded. The Director Client Services will provide on-site leadership and tactical support to ensure projects are managed with accuracy and follow-through.

Key Responsibilities:
  • Lead and manage sales and EBITDA among assigned accounts through five basic requirements: retain account, grow account through increased services and revenue, improve profitability and EBITDA, increase client's sales, customer count, and brand image, and increase Quad's equity and worth as a partner supplier/company.
  • Assist with strategic account planning for identified accounts, including strategic account plans, retention and growth targets, profitability optimization, account budgeting, and sales forecasting process.
  • Direct and guide Client Services Managers and teams.
  • Build and maintain client relationships with low-level, mid-level, and senior-level management.
  • Develop long-term client partnerships that result in a mutually beneficial, growth-oriented business and working relationship.
  • Influence to provide opportunities to educate the client on Quad's services - directly or through the Client Services team. Lead the development of integrated solutions that leverage Quad offerings and are mutually beneficial for the client and Quad.
  • Cross-Channel Strategy and Execution: Develop and execute integrated marketing strategies that seamlessly combine online and offline channels (social media, email, events, print, TV). Ensure consistent messaging and branding across all touchpoints. Collaborate with creative teams to create cohesive campaigns that resonate with the target audience. Leverage data analytics to track campaign performance and identify areas for improvement. Optimize campaigns based on real-time insights, adjusting tactics as needed.
  • Work closely with internal teams (creative, media, PR) to align campaign objectives and messaging.
  • Engage with external partners (vendors, influencers, media outlets) to amplify campaign reach.
  • Assist in developing presentations for prospective clients, including QBRs, RFPs, and proposals.
  • Assist in the development and execution of the client/agency contract and scope of work.
  • Ensure client satisfaction with the performance of the Client Services Team and level of service.
  • Act proactively to manage the business effectively.
  • Manage account staffing, budgets, time reports, and other operational procedures with an eye on overall account profitability. Additionally, ensure all account records and activity are completed within guidelines, policy, and procedures.
  • Keep management informed regularly of events/issues that could impact client relationship.
  • Manage and assist on-site Manager/Supervisor Client Services with the management of his/her staff. This includes interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating work quality, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Think strategically and tactically to meet client needs, to improve current services or to deliver new services.
  • Ensure Client Services teams provide thorough client input to the respective internal teams.
  • Ensure staff adheres to established processes and procedures to ensure timely and accurate delivery of Client's services.
  • Oversee the development of estimates for new projects within establishing pricing guidelines.
  • Develop marketing objectives, strategies, and execution for current services, or prospective services that may be offered to the Client in the future, consistent with Quad's approved processes.

Qualifications:

  • Bachelor's degree in advertising, communication, marketing, or related field required or the equivalent. (MBA a plus)
  • Successful track record of leading teams to meet and exceed goals and objectives.
  • Ability to inform, educate, and influence managers and employees to support goals and objectives.
  • Ability to think strategically and act tactically in order to align Quad's services with customer needs.
  • Ability to manage and develop staff in a highly interactive team environment.
  • Experience with MS Word, MS Excel, MS PowerPoint, and Outlook.
  • Travel as required, temporary assignments (out-of-town).
  • Marketing understanding of marketing strategy, creative, photography/videography, print production, media, and digital.
  • Experience developing and managing to budgets.
  • Solid business acumen and knowledge to assess new business opportunities and when to change current account strategies.
  • Solid negotiation skills required.
  • Knowledge of customer services, sales, retail structure, operations, account service/sales management best practices, and proven ability to communicate and implement.
  • Strong written and verbal communication and interpersonal skills.

  • Client Services Director

    5 months ago

    Bloomington, United States Quad Full time

    The Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and serve as key client contact for all projects and initiatives that are awarded. The Director Client Services will be responsible for providing on-site leadership and...

  • Client Services Director

    1 month ago

    Bloomington, United States Quad Full time

    Job Title: Client Services DirectorAt Quad, we are seeking a highly skilled and experienced Client Services Director to lead our Client Services team. As a key member of our leadership team, you will be responsible for directing the Client Services team to ensure work meets client expectations, grow business across the platform within existing key accounts,...

  • Director of Social Services

    2 weeks ago

    Bloomington, United States Fairview Health Services Full time

    Director of Social ServicesAt Ebenezer, we are seeking a highly skilled and compassionate Director of Social Services to lead our social service department. This role is responsible for overseeing the social service team and ensuring that residents receive high-quality psychosocial care.Key Responsibilities:Develop and implement policies and procedures to...

  • Assistant Director of Food Services

    2 weeks ago

    Bloomington, United States Trilogy Health Services Full time

    Job Title: Assistant Director of Food ServicesWe are seeking a highly skilled and experienced Assistant Director of Food Services to join our team at Trilogy Health Services. As a key member of our culinary team, you will be responsible for leading quality dining programs that enhance the meal experience at our health care campus.Responsibilities:Assist the...

  • Assistant Director of Food Services

    2 weeks ago

    Bloomington, Indiana, United States Trilogy Health Services Full time

    Join Trilogy Health Services as we seek an experienced Chef to lead our dining programs and ensure exceptional customer service. As Assistant Director of Food Services, you will assist the Director of Dining Services in developing and implementing quality dining programs that meet federal, state, and local standards. Your expertise in fine dining...

  • Insurance Client Service Specialist

    4 days ago

    Bloomington, Illinois, United States McGriff Insurance Services Full time

    Job SummaryAs a Client Service Specialist at McGriff Insurance Services, you will play a vital role in providing exceptional internal and external service support to clients, vendors, and teammates. This position requires a strong organizational and project management skillset, with the ability to prioritize work to achieve timely completion of critical...

  • Associate Director, Client Advocacy Specialist

    3 weeks ago

    Bloomington, United States Aon Full time

    Job Title: Associate Director, Client AdvocacyAon is seeking a highly skilled and experienced Associate Director, Client Advocacy to join our team. This role will be responsible for overseeing premium and pro rata activity on behalf of ceding companies and reinsurers, managing offshore teams as needed, and assisting high revenue-generating clients with...

  • Director of Social Services Leadership Role

    2 weeks ago

    Bloomington, United States Fairview Health Services Full time

    Director of Social Services Job DescriptionEbenezer is seeking a highly skilled and experienced Director of Social Services to lead our social service department. This role is responsible for organizing and managing the social service department, establishing objectives, and evaluating the psychosocial care provided to residents and their families.Key...

  • Food Service Director

    2 weeks ago

    Bloomington, Indiana, United States ARAMARK Full time

    Job DescriptionThe Food Service Director is a key leadership position responsible for developing and executing dining solutions that meet customer needs and preferences. This role oversees and manages dining operations where customers order prepared foods from a menu.Key ResponsibilitiesLeadershipLead, mentor, engage, and develop teams to maximize their...

  • Food Service Director

    3 weeks ago

    Bloomington, Indiana, United States Aramark Full time

    About the RoleWe are seeking a highly skilled and experienced Food Service Director to join our team at Aramark. As a key member of our leadership team, you will be responsible for developing and executing dining solutions to meet customer needs and tastes.Key ResponsibilitiesLead, mentor, engage and develop teams to maximize their contributions, including...

  • Director of Social Services

    3 weeks ago

    Bloomington, United States Fairview Health Services Full time

    Ebenezer is looking for a  Director of Social Services to join our team! This role is responsible for organizes and manages the social service department. Establishes objectives for the department and the organizational structure for meeting those objectives. Evaluates, Plans, and directs, the psychosocial care provided to the residents and their...

  • Food Service Director-Weekdays

    2 weeks ago

    Bloomington, Indiana, United States Aramark Full time

    Job Title: Food Service Director-WeekdaysAt Aramark, we are seeking a highly skilled and experienced Food Service Director-Weekdays to join our team. As a key member of our management team, you will be responsible for developing and executing dining solutions to meet customer needs and tastes.Key Responsibilities:Lead and mentor a team of professionals to...

  • Therapy Program Director

    3 weeks ago

    Bloomington, Indiana, United States Trilogy Health Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Therapy Program Director to join our team at Trilogy Health Services. As a key member of our leadership team, you will be responsible for directing clinical assessments, program development, quality improvement, and productivity enhancement in a flexible interdisciplinary environment.Key...

  • Client Services Coordinator

    4 weeks ago

    Bloomington, Illinois, United States Integrity Technology Solutions Full time

    Job DescriptionAt Integrity Technology Solutions, we are seeking a highly motivated and organized Client Services Coordinator to join our team. As a Client Services Coordinator, you will play a critical role in ensuring the delivery of our services to our clients by coordinating with our technical team and clients to resolve issues and deliver results.Key...

  • Client Services Coordinator

    4 weeks ago

    Bloomington, Illinois, United States Integrity Technology Solutions Full time

    Job Title: Client Services CoordinatorWe are seeking a highly motivated and organized Client Services Coordinator to join our team at Integrity Technology Solutions. As a key member of our client-facing team, you will play a critical role in ensuring the delivery of our services to our clients.Key Responsibilities:Service Board Management: Stay focused on...

  • Client Services Coordinator

    1 month ago

    Bloomington, United States Katapult Network Full time

    Job Title: Client Services CoordinatorKatapult Network is seeking a highly skilled and motivated Client Services Coordinator to join our team. As a Client Services Coordinator, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.Key Responsibilities:Provide timely and...

  • Nurse Director in Training

    2 weeks ago

    Bloomington, Indiana, United States Trilogy Health Services Full time

    Join Our Team at Trilogy Health ServicesWe are seeking a highly motivated and dedicated Nurse Director in Training to join our team at Trilogy Health Services. As a Nurse Director in Training, you will have the opportunity to learn and grow with our organization, developing your skills and expertise in healthcare leadership and management.Key...

  • Food Service Director

    1 week ago

    Bloomington, Indiana, United States ARAMARK Full time

    **Job Description**The Food Service Director is a key leadership position at ARAMARK, responsible for developing and executing dining solutions that meet customer needs and tastes. This role oversees and manages dining operations where customers order prepared foods from a menu.**Key Responsibilities**Leadership? Lead, mentor, engage, and develop teams to...

  • Nurse Director in Training

    2 weeks ago

    Bloomington, Indiana, United States Trilogy Health Services Full time

    About the RoleWe are seeking a highly skilled and dedicated Nurse Director in Training to join our team at Trilogy Health Services. As a key member of our nursing department, you will be responsible for assisting the Assistant Director of Health Services and/or Director of Health Services in managing the day-to-day functions of the overall health concerns of...

  • Client Services Liaison

    1 month ago

    Bloomington, United States Katapult Network Full time

    {"h1": "Client Services Coordinator Role at Katapult Network", "p": "At Katapult Network, we are dedicated to helping recent college graduates find their next professional career opportunity. As a Client Services Coordinator, you will play a vital role in developing dynamic relationships and supporting various teams throughout the organization.", "ul":...