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Server

2 months ago

Racine, Wisconsin, United States Charlestowne Hotels Full time

Job Summary:

The Server position at Charlestowne Hotels is a key role in ensuring our guests have a memorable dining experience. As a Server, you will be responsible for interacting with guests, taking orders, and providing exceptional service in a fast-paced restaurant environment.

Responsibilities:

  • Greet guests warmly and ensure they feel welcome and valued
  • Take accurate food and beverage orders and communicate with the kitchen staff
  • Provide exceptional service, ensuring guests have a positive experience from start to finish
  • Handle table assignments, seating, and food and drink suggestions
  • Accurately record revenue and process payments
  • Maintain a clean and organized workspace, adhering to health and safety standards
  • Assist with special events and fill in for absent team members as needed
  • Develop and maintain positive working relationships with colleagues and guests

Requirements:

  • One year of prior food and beverage experience preferred
  • Prior guest relations training
  • Knowledge of proper food handling and safety procedures
  • Ability to satisfactorily communicate in English with guests, co-workers, and management
  • Strong written and verbal communication skills
  • Positive and upbeat attitude and personality
  • Ability to perform assigned duties with attention to detail, speed, accuracy, and follow-through
  • Punctuality and reliable attendance are required

Physical Demands:

  • Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending, and stooping are performed safely
  • Ability to push and pull vacuum cleaners and wheeled carts weighing up to 25 pounds

Working Conditions:

The Server position requires working in a fast-paced restaurant environment, with frequent interactions with guests and colleagues. The ability to multitask, work under pressure, and maintain a positive attitude in a dynamic environment is essential.