Healthcare Enrollment Specialist
7 days ago
We are seeking a highly motivated and detail-oriented individual to join our Enrollment team as a Member Services Representative. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
The Member Services Representative is responsible for providing timely and accurate responses to member inquiries regarding benefits, eligibility, and claim status. This role requires the ability to navigate multiple computer portals and tools simultaneously to process enrollments, verify eligibility, and manage information efficiently.
Key Responsibilities:
- Serve as the primary point of contact for members, providing timely and accurate responses to inquiries.
- Navigate multiple computer portals and tools to process enrollments, verify eligibility, and manage information.
- Maintain a working knowledge of various benefit plans and accurately process member enrollments.
- Address and resolve member issues using common sense and a solutions-focused approach.
- Maintain detailed records of member interactions and actions taken.
Requirements:
- High school diploma or equivalent.
- Minimum of 2 years of administrative experience in a similar field.
- Experience in healthcare or insurance is strongly preferred.
About NEBA:
National Employee Benefits Administrators, Inc. (NEBA) is a family-owned corporation that has been in business since 1994. We specialize in the administration of Taft-Hartley benefit plans. Our team is dedicated to providing exceptional service to our members and clients.
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