Customer Service Ambassador

4 days ago


Memphis, Tennessee, United States Christ Community Health Services Full time
Job Title: Customer Service Ambassador

We are seeking a skilled Customer Service Ambassador to join our team at Christ Community Health Services. As a key member of our staff, you will be the primary point of contact for patients and visitors, providing exceptional service and support.

Responsibilities:
  • Answer and route all incoming calls efficiently, ensuring callers are directed to the appropriate location promptly.
  • Schedule appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules.
  • Take detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials.
  • Schedule appointments and make reminder calls for patient appointments and recall services within the health centers and dental centers.
  • Answer questions from patients, when possible, or refer questions to the appropriate alternative source.

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

Salary Range: $35,000 - $45,000 per year, depending on experience.

This is a full-time position with opportunities for growth and professional development.



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