Office Representative
4 weeks ago
Job Summary: We are seeking a highly skilled and motivated Office Representative to join our team at State Farm Insurance. As an Office Representative, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues. You will also process insurance policy changes and updates, handle incoming and outgoing phone calls, and maintain accurate and organized customer files.
Key Responsibilities:
- Assist customers with their insurance needs
- Provide exceptional customer service by answering inquiries and resolving issues
- Process insurance policy changes and updates
- Handle incoming and outgoing phone calls
- Maintain accurate and organized customer files
- Prepare and process insurance quotes and applications
- Collaborate with team members to achieve office goals
- Promote and cross sell insurance products and services
- Handle policy renewals and cancellations
- Assist with claims processing and follow up
Requirements:
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of insurance industry trends and regulations
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