Customer Service Representative

4 weeks ago


Houston, Texas, United States Corestaff Services Full time

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Specialist to support the process of increasing the profitability of our finance, Insurance (F&I) products and services provided to automobile dealers.

Key Responsibilities:

  • Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
  • Process cancellation and transfer requests from dealers, customers, and lienholders.
  • Underwrite applications for company products.
  • Verify customer names, vehicles, and other information to assure accuracy.
  • Pursue additional information needed on incomplete applications.
  • Review error reports for applications that failed system edits and correct.
  • Generate correspondence for rejected applications.
  • Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."
  • Process GAP rate premium refunds to lienholders.

Requirements:

  • High school diploma or general education degree (GED)
  • 1 to 2 years related experience and/or training; or equivalent combination of
  • Call Center experience, minimum of 1 year call center required.
  • Strong communication skills; good grammar, good typing, good phone, and email etiquette
  • Valid Driver's License


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