Customer Service Representative
4 weeks ago
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Specialist to support the process of increasing the profitability of our finance, Insurance (F&I) products and services provided to automobile dealers.
Key Responsibilities:
- Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
- Process cancellation and transfer requests from dealers, customers, and lienholders.
- Underwrite applications for company products.
- Verify customer names, vehicles, and other information to assure accuracy.
- Pursue additional information needed on incomplete applications.
- Review error reports for applications that failed system edits and correct.
- Generate correspondence for rejected applications.
- Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."
- Process GAP rate premium refunds to lienholders.
Requirements:
- High school diploma or general education degree (GED)
- 1 to 2 years related experience and/or training; or equivalent combination of
- Call Center experience, minimum of 1 year call center required.
- Strong communication skills; good grammar, good typing, good phone, and email etiquette
- Valid Driver's License
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