Customer Service Advocate
4 weeks ago
At International Commerce & Marketing Corp., we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
About UsWe're an equal opportunity employer dedicated to providing excellent service to customers, accounts, and vendors interested in our business.
Our organization operates within the e-commerce/catalog-marketing, distribution, and manufacturing industries with eight different divisions.
We've been in business for over two decades and are committed to continuous growth and innovation.
Job Responsibilities- Engage directly with customers via phone or electronic communication to provide prompt and efficient support.
- Gather and evaluate relevant information to address product and service inquiries, resolve complaints, and set up new customer accounts.
- Organize workflow to meet customer deadlines, direct requests to designated resources, and manage customer accounts.
- Communicate and coordinate with internal departments, follow up on customer interactions, and provide feedback on the efficiency of the customer service process.
Salary Estimate: $45,000 - $60,000 per year, based on location and experience.
Requirements- Bachelor's degree preferred, but we consider experience and other factors in lieu of a degree.
- Sales experience in a manufacturing or sales-oriented profession is preferred but not essential for entry-level sales positions.
- The ideal candidate will have a successful sales background, building long-term customer relationships, and be able to make at least 50 quality outbound telephone sales presentations per day.
- An outgoing personality, good communication skills, and a strong work ethic are key to success.
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