Utility Support Advocate

6 days ago


Milwaukee, Wisconsin, United States Community Advocates Full time
Job Description: Utility Support Advocate

We are hiring a Utility Support Advocate to join our team at Community Advocates Inc. As an advocate, you will be responsible for providing top-notch customer service and assistance with utility needs.

Job Summary:

  • This is a full-time seasonal position with a salary of $17.00 per hour.
  • Hours of operation are Monday-Friday from 9am-5pm.

Duties & Responsibilities:

  1. Making phone calls to assist customers with energy assistance applications.
  2. Answering customer questions and providing accurate information.
  3. Maintaining call logs, appointment logs, and records.
  4. Preparing necessary forms and documentation.
  5. Entering data into a web-based system and maintaining case files.

Qualifications:

  • High school diploma or equivalent.
  • Computer and internet fluency.
  • Able to communicate clearly orally and in writing.
  • Data entry skills accuracy of 95% or higher.

Benefits:

As a valued member of our team, you will enjoy a dynamic work environment and opportunities for growth and development.



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