PC/Lan Analyst

1 week ago

Deer Valley, Arizona, United States TEKsystems Full time
Job Summary

This is a unique opportunity to join the Enterprise Configuration Services team as a PC/Lan Analyst. The successful candidate will be responsible for daily high volume imaging of desktop and laptop computers in a fast-paced environment involving order requests from Retail One Touch. Duties will include but not limited to boxing/un-boxing of computers to prepare for imaging and shipping on a daily basis. Following established procedures to ensure order requests are being fulfilled accurately to include installing RAM, Hard drives, video cards, encryption software, etc. when requested as well as maintaining a high level of awareness with regards to security and quality control.

Key Responsibilities
  • Imaging and troubleshooting machines
  • Installing RAM, Hard drives, video cards, encryption software, etc.
  • Maintaining a high level of awareness with regards to security and quality control
  • Following established procedures to ensure order requests are being fulfilled accurately
Requirements
  • Strong PC skills (hardware and software), Windows 7, including Active Directory, Microsoft Office, Microsoft Outlook and Internet Explorer
  • Experience with imaging and troubleshooting machines
  • Strong attention to detail is a must
  • Excellent ability to multi-task and prioritize appropriately
  • Excellent customer service and communication skills
  • Ability to follow processes and ask questions when process can't be followed
Preferred Skills
  • A+ Certification, Dell, HP, or Lenovo Hardware Repair Certifications, 1-2 years experience with imaging computers
  • 2 years of PC Break Fix experience on Dell and HP,Hardware. Ability to take a part a computer and put it back together. Replace RAM, LCD's, Videocards etc. Ability to run diagnostics identify prpblem and be able to fix it- 100 laptops per day
  • 1-2 years of mass imaging experience, through refresh/update efforts in enterprise environment (Will be imaging 30-40 computers per day, using Cosmic as imaging tool) in a warehouse environment
  • 2-3 years of experience working in a Windows 7 environment

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