Customer Service Representative II

1 month ago

ValdeReuil, Normandie, United States Genuine Parts Company Full time
Job Summary:

The On-Site Customer Service Representative II (Supply) plays a vital role in a three-shift team, providing exceptional customer support to Maintenance, Facilities, and Production personnel across a large manufacturing facility. This position ensures a smooth and uninterrupted flow of supplies for efficient plant operation by managing Maintenance, Repair, and Operations (MRO) customer-owned inventory in a manufacturing company supply room.

Key Responsibilities:

•Fill requests for MRO/Indirect Materials in the customer supply room.

•Serve as a walk-up customer contact for filling material requests.

•Conduct searches to locate materials within the internal business system, using customer part numbers, manufacturer part numbers, or commodity type, etc. to identify needed items.

•Conduct cycle counts on all MRO/Indirect Material locations.

•Investigate discrepancies between physical inventory counts and system inventory levels, noting and reporting issues that cause system variance.

•Perform inventory adjustments, inter-facility and intra-company transfers, inventory counts, and receive, count, and verify incoming shipments.

•Maintain a safe, clean, and organized work area throughout the facility and common areas as required by Good Manufacturing Practices.

•Operate a forklift and/or pallet jack in maintaining inventory position, putting away or delivering material to the manufacturing floor.

•Adhere to all company SOP's, GMP's, procedures, and OSHA regulations, while also adhering to all customer contractor EHS requirements.

•Perform all other duties as assigned that are necessary, required, or directed by management.

Requirements:

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Preferred Qualifications:

The ideal candidate must have most or all of the following characteristics:

•Upbeat, hard-working, flexible, desire to learn, positive attitude, forward thinking.

•A "continuous improvement" mindset with a willingness to contribute improvement suggestions and ideas to help ensure the success of the storeroom and facility.

•The ability to multi-task. Must be able to assist customers, perform daily supply room tasks, and manage special projects/assignments without being micro-managed.

•Meticulous acute attention to detail with a demonstrated ability to discern small differences between material numbers, manufacturer part numbers, sizes, dimensions, measurements, etc.

•Advanced problem-solving skills.

•Strong customer service background.

•Excellent verbal, written, and social communication skills with the ability to communicate effectively across various departments and levels.

•Impeccable time management skills.

•Strong computer skills including Microsoft Excel, Word, warehouse inventory software, and searching capabilities to find products on the internet. Experience and proficiency with SAP is preferred.

•Experience in Inventory Control operations.

•General demonstrated mechanical aptitude with an understanding of MRO material, mechanical and electrical components, and general machine parts.

•Previous manufacturing, inventory, or MRO work experience is preferred.

Physical Demands: None required.

Licenses & Certifications: None required.

Supervisory Responsibility: No supervisory responsibility.

Budget Responsibility: No.

Company Information:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Disclaimer:
This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required. Management retains the right to add or modify duties at any time.

Motion is an equal opportunity employer and welcomes applications from diverse candidates.

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