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Service Support Associate

2 months ago

Spokane, Washington, United States SCI Shared Resources LLC Full time
About Neptune Society

We celebrate lives and our associates. Our experienced team has assisted families in carrying out final wishes more affordably, with dignity and respect.

Job Summary

We are seeking a Service Support Professional to assist the Services Manager with day-to-day operations and essential tasks. This role is ideal for someone who is committed to teamwork, respect, trust, communication, and accountability.

Key Responsibilities
  • Assist the Services Manager with answering phone calls, emails, and other clerical tasks.
  • Interact and connect with families to provide support.
  • Produce and maintain service contract files.
  • Provide administrative support to the service team.
  • Maintain a neat and orderly office environment.
  • Monitor inventory of printed materials, office supplies, etc.
Requirements
  • Strong computer skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to operate office equipment such as photocopiers, printers, fax machines, etc.
  • Conveys information clearly and concisely in written and spoken communication.
  • Resolves problems and provides solutions to customers in a timely manner.
  • Time management and organizational skills.
  • Reliable transportation for occasional errands, local health departments, deliveries, etc. (Mileage reimbursement available).
  • High school diploma or equivalent.
  • 3-5 years of recent administrative or related experience.
What We Offer
  • A generous compensation package.
  • Competitive health and wellness plans (medical, dental, vision, STD, LTD, wellness credits, etc.).
  • 401(k) with company match.
  • Paid Time Off (Vacation, Sick, Holiday, and Personal time).
  • Job-related training, tuition reimbursement, and career path development.
  • Company discounts, and more.
Why Work for Neptune Society?

We are the largest provider of cremation and pre-arrangement services in the industry. Our unique Work/Life Balance and rewarding benefits make us an attractive employer for those who value teamwork, respect, trust, communication, and accountability.