Technical Support Specialist for Audio Visual Equipment

6 days ago


Orlando, Florida, United States Entertainment Technology Partners Full time

Entertainment Technology Partners is a leading provider of live event, broadcast, and entertainment technology services. We are seeking a highly skilled Technical Support Specialist to join our team.

About the Role

This is an exciting opportunity for a passionate individual to provide technical support for audio visual equipment at events around the world. As a Technical Support Specialist, you will represent the company in a professional manner while delivering equipment to and from show sites.

Duties and Responsibilities
  • Load Management: Assist with the preparation of loads in and back to the warehouse as required. Load truck to ensure proper positioning of product and secure load to avoid shifting or damage in transit.
  • Trip Planning: Plan trips for most economical and efficient routing and to ensure timely delivery of orders. Conduct pre-trip inspections of vehicle, checking fluid levels, operation of mechanisms, and safety systems. Replenish required fluids.
  • Delivery and Pickup: Drive to designated delivery locations, operating within legal parameters for weights, hours, and speed, and in compliance with all defined regulations. Time the delivery of load to fulfill order requirements and maintaining security of load. Locate lodging as required, which is in compliance with company policy and with secure available parking for vehicle. Record hour's driven and other required data on vehicle log.
  • Communication: Maintain communications with manager and report any unusual circumstances. Maintain availability for work within area of venue, during business hours as required. Pick up freight from airport in area of venue and deliver to technician or client as required.
  • Documentation: Obtain signatures, printed name, date, and time of delivery from technicians or client contact and document other delivery information, provide for count and identification of product as required, and represent the organization's interests with the client. Obtain required C.O.D. documentation and follow specified procedures to collect payment from clients as required.
  • Maintenance and Repair: Perform routine maintenance operations on vehicles, replace lamps, change tires, and add fluids. Fuel vehicles as assigned, record fueling data on receipts and make and submit copies in keeping with prescribed procedures.
  • Warehouse Support: Assist warehouse staff, managers, and others to prepare loads, maintain documentation, and clean warehouse. Receive and ship freight from warehouse using approved carriers, such as, but not limited to, Fed-Ex, UPS, etc.
What We Offer

We offer a comprehensive and competitive employee benefits program, including Paid Time Off, Holidays, Jury Duty Pay, Bereavement Time, medical, dental, vision, life, and disability insurance coverage, flexible spending account, and 401(k) Retirement Savings Plan. We are a Tobacco-Free and Drug Free Organization and an Equal Opportunity Employer.

About Entertainment Technology Partners

Entertainment Technology Partners, LLC is the parent to a collection of exceptional brands in the live event, broadcast, and entertainment technology services industry. A dynamic collection of like-minded businesses with a global reach, ETP is focused on building strong relationships and delivering high-quality experiences through technology, customer service, and imagination.



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