Audio Visual Rental Department Head

3 weeks ago


Orlando, Florida, United States Rentex Audio Visual & Computer Rentals Full time

Job Description

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Rentex Audio Visual & Computer Rentals is seeking an experienced Customer Service Department Manager to lead our team of customer service managers. As a key member of our leadership team, you will be responsible for managing and motivating your team to achieve exceptional customer satisfaction and drive business growth. You will also be responsible for developing and implementing policies and procedures to improve interdepartmental communication and streamline processes.

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About the Role

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This is a full-time position that offers a competitive salary range of $80,000-$110,000 per year, based on experience. We also offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as short- and long-term disability, paid time off, paid holidays, and a 401K plan with company match.

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Responsibilities

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  • Lead and motivate a team of customer service managers to achieve exceptional customer satisfaction and drive business growth.
  • Review and approve quotes, orders, and other related sales documents to ensure accuracy and compliance with company policies and procedures.
  • Develop and implement policies and procedures to improve interdepartmental communication and streamline processes.
  • Collaborate with cross-functional teams to resolve customer complaints and issues in a timely and professional manner.
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Requirements

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  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in customer service management or a related field.
  • Proven track record of leading high-performing teams and achieving exceptional customer satisfaction results.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
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About Us

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Rentex Audio Visual & Computer Rentals is a leading provider of audio-visual rental equipment and services. We pride ourselves on delivering exceptional customer service and support to our clients. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply today



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