Customer Service Representative

2 days ago

Westland, Michigan, United States Great Lakes Ace Hardware Full time

This position is located at Great Lakes Ace Hardware, where you will maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the store management team.

Responsibilities
  • Greets all customers, assists in answering questions about merchandise and locating merchandising; uses effective sales techniques to help customers find everything on their lists.
  • Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
  • Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
  • Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-ogram, building displays when necessary to attract customers and promote sales within specified guidelines.
  • Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative onhand. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
  • Maintains familiarity with new products and ad merchandise.
  • Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.
  • Working knowledge of the tools available to operate the store; including, but not limited to: RF Gun, Back Office Procedures and the use of Store Opportunities.
  • Follows GLA policies and procedures for all transactions.
  • Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
Requirements
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence and speak effectively with customers or associates of the organization.
  • Ability to understand and respond to verbal instructions or questions.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent.
  • Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to work a flexible schedule, including weekends, and to maintain a continuous pattern of regular and prompt attendance.

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