Customer Service Representative Position

4 days ago


Webster, Texas, United States U-Haul Full time
Customer Service Representative Job Description

At U-Haul, we are seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.

Key Responsibilities:
  • Assist customers with U-Haul products and services, both in-person and over the phone.
  • Use U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer customer questions and educate them on our products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane tanks (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Participate in ongoing continuous education through U-Haul University.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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