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Pharmacy Liaison Specialist
2 months ago
HopeHealth Inc is seeking a highly skilled and detail-oriented Pharmacy Liaison to join our team. As a Pharmacy Liaison, you will play a critical role in supporting medication storage and handling, vaccine storage and handling, samples, emergency medication boxes, drug assistance programs, medication recalls, and other clinic pharmacy services.
Key Responsibilities:- Assist daily customer service for samples and drug assistance medications
- Support utilization of floor stock, vaccine, and sample formularies by maintaining PAR levels, placing and processing orders and requisitions
- Support procurement department to ensure that clinics obtain approved medications and vaccines
- Monitor soon to expire floor stock and vaccine inventory and redistribute to sites to utilize
- Assist addition of floor stock and vaccine inventory into electronic medical record accurately
- Complete all annual training as required
- Troubleshoot and contact support services for temperature-controlled storage units when needed
- Assist new clinical employees with establishing access to AccuVax units on site
- Coordinate pharmaceutical manufacturer lunches
- Assist with returns of expired/wasted vaccines, floor stock, and samples to manufacturer, wholesaler, or reverse distributor
- Maintain required documentation for med closet storage units including but not limited to daily temperature logs and calibration certificates
- Maintain proper storage and handling of medications, vaccines, and samples in med closet
- Support and assist with transportation of vaccines and/or floor stock to outlying HH sites as outlined in policies and procedures
- Support Pharmacy Patient Benefits Counselors with receiving, storing, and verifying drug assistance medications
- Support SC Board of Pharmacy regulations for permitting including but not limited to: refrigeration, medication storage and handling, crash boxes, resuscitation boxes, eye tray kits, floor stock, and medication record keeping
- Communicate regularly with team through email, text, verbal, and written form
- Attend meetings as requested to support communication, planning, and implementation of HopeHealth service directives
- SC Certified Pharmacy Technician required
- 5+ years of retail or other pharmacy experience preferred
- Basic pharmacology knowledge required
- Must have a professional demeanor, appearance, and be highly organized with strong attention to detail
- Must be a self-starter requiring little supervision
- Excellent written and oral communication skills
- Possess excellent customer service skills
- Possess the ability to perform effectively and handle multiple tasks simultaneously
- Very strong leadership and problem-solving skills
- Ability to work in a high-pressure environment
- Must be able and willing to work flexible hours, including evenings, and occasional weekends if needed
- Strong interpersonal skills to effectively interact with internal and external customers, physicians, and other healthcare providers from a variety of backgrounds and lifestyles while maintaining a non-judgmental attitude
- Prior to performing job-related activities in this position, one must understand company and program policies and procedures as well as be aware of HopeHealth's mission, vision, and values
- Ability to keep good records
- Proficient with Microsoft Office Suite specifically Excel, Word, Access, and PowerPoint
- Knowledge of databases, i.e., EMR (Electronic Medical Record) system. Experience with DDL's (digital data loggers) and software, eCW (eClinical Works), SIMON, Envi, and AccuVax a plus
- Hearing: Adequate to perform job duties in person and over the telephone
- Speaking: Must be able to communicate clearly to patients in person and over the telephone
- Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens
- Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted regularly throughout a regular work shift
