Lead Patient Care Technician

4 weeks ago


Roanoke, Virginia, United States Carilion Clinic Full time
About the Role

We are seeking a highly skilled and compassionate Lead Patient Care Technician to join our team at Carilion Roanoke Memorial Hospital. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and supporting the well-being of our patients and their families.

Key Responsibilities
  • Provide high-quality patient care by performing delegated tasks related to common nursing functions and activities of daily living.
  • Lead a team of Patient Care Technicians in providing patient-centered care and promoting a positive and supportive work environment.
  • Assist patients with activities of daily living, including bathing, dressing, and grooming.
  • Document patient observations and report them to licensed staff in a timely and accurate manner.
  • Transport patients, supplies, and equipment within the facility while maintaining a safe and efficient environment.
  • Contribute to Carilion Clinic's performance improvement activities and participate in unit quality surveillance.
  • Lead unit huddles, participate in IDR's (unit-based interdepartmental patient rounds), and provide support for department/unit staff scheduling.
  • Order and stock department/unit supplies and equipment, and assist with customer service in wayfinding, answering phones, and making meaningful connections with patients and visitors.
  • Process equipment between patients, operate and maintain general office equipment, and follow procedures for timely equipment repairs.
  • Lead streamlined, timely, and comprehensive admission, transfer, and discharge processes, keeping the patient experience as the top focus.
  • Assist in coordination of patient flow into/out of the area using department/unit-specific software and Intranet.
  • Welcomes and assists patients and visitors, serves as the face of the unit, and role-models service excellence behaviors at all times.
  • Receives and screens incoming calls via telephone and patient call system, routes calls to appropriate individuals, and takes messages accurately.
  • Monitors cleanliness of the unit waiting and break rooms, and performs safety/environmental rounds on the unit and with multidisciplinary team members.
  • Assists with maintaining regulatory compliance, including refrigerator, glucose meters, equipment room storage, and assisting with code cart checks as assigned.
  • May be responsible for phlebotomy, nonsterile wound care dressings, replacing and removing saline locks, and colostomy bag changes, as competency allows.
  • Assists with ongoing training and precepting of new and current employees, meets with new hire PCTS for orientation planning, and engages in evidenced-based practices that enhance the patient experience.
Requirements
  • High school diploma or equivalent education required.
  • Previous experience in direct patient care preferred.
  • Certified Nursing Assistant preferred, with AHA BLS-HCP required within 6 months of hire.
  • Effective interpersonal, communication, and teamwork skills required.
About Carilion Clinic

Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are a courageous team that is always learning, never discouraged, and forever curious. Our organization is headquartered in Roanoke, Va., and we offer a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

We are a place where you can make your own path, make new discoveries, and, most importantly, make a difference. Here, in a place where the air is clean, people are kind, and life is good, you can make your tomorrow with us.



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