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Retail Sales and Service Representative

2 months ago

West Covina, California, United States Ingka External Full time

Position Overview:

Why You Will Thrive in This Role

  • Preferred experience of 1 year in sales or customer service
  • High School Diploma or equivalent required

Your Daily Responsibilities

  • Foster customer loyalty by ensuring a positive and memorable conclusion to their shopping journey
  • Deliver a precise and efficient checkout process across various store sections
  • Promote additional offerings such as home delivery services, credit options, and loyalty programs
  • Independently address and resolve customer inquiries to fulfill their specific needs and expectations
  • Provide friendly and efficient assistance with loading and unloading services for customers' vehicles

Team Collaboration

At Ingka External, our focus is on our customers. In the Customer Relations department, we cultivate and maintain enduring relationships with both new and existing clientele in a multi-channel retail setting.

Our diverse team collaborates to ensure a delightful experience for all visitors and customers: we implement services, collect feedback, and rectify any issues. Our approach is to connect with individuals by understanding their unique needs and fostering genuine interactions.

We are a group of individuals who are genuinely passionate about enhancing customer experiences.


Benefits of Joining Our Team

At Ingka External, we prioritize the well-being of our team members and their families. We offer a comprehensive range of benefits and perks to support a healthy work-life balance and future planning.

Enjoy a variety of benefits including:

  • Generous paid time off, including holidays and sick leave
  • Early access to earned wages
  • Paid parental leave
  • Tuition discounts for childcare
  • Retirement and bonus plans
  • Employee discounts and meal deals
  • Pet insurance options
  • Educational assistance and training programs
  • Reimbursement for safety footwear
  • Access to telehealth services
  • Comprehensive dental and vision coverage
  • Medical and prescription plans (for those working a minimum of 20 hours per week)
  • A fun and inclusive workplace culture

Compensation

The hourly wage for this position is $18.75.


Qualifications

  • Preferred experience of 1 year in sales or customer service
  • High School Diploma or equivalent required