Field Service Engineer
2 weeks ago
Job Location: Germantown Plant - Germantown, WI
DescriptionPosition Summary: Exceptional opportunity for an engineer (or technician) looking to join a leading equipment technology company in the packaging & converting industries. Our family-owned company is celebrating its 50th year in business and offers a friendly work environment, financial stability, and generous profit sharing and bonus programs.
Responsibilities- Field Service: Provide technical assistance, application guidance, and instructional insights to customers to help them optimize their operations.
- Technical Support: Offer machine-specific technical support via phone, email, and text to internal and external customers.
- After Hours Support: Provide after-hours support via cell phone and email on a rotational basis to help fulfill the company's 24/7 service program coverage.
- Test: Provide production floor support on a rotational schedule in testing Enercon machines after assembly to assure they meet our standards before shipping.
- Repair: Perform routine inspections, maintenance, and upgrades in the Test/Repair department and laboratories to maximize efficiency and minimize issues.
- Troubleshooting/Support Document Development: Thoroughly document repair solutions found in Field, Test Areas, and phone calls to develop online library.
Domestic and international travel regularly: Approximately 50% - 70% of the time, at late notice.
Qualifications- A bachelor's degree (B.S.) in Electrical Engineering OR An Associate of Applied Science Degree (A.S.) in Electro-mechanical technology, Electrical Engineering Technology or Manufacturing Engineering technology.
- Experience as a field service technician or engineer preferred.
- Basic knowledge of equipment used for production and general manufacturing, and the ability to work safely with high-voltage and high-power equipment.
- Ability to utilize test equipment such as oscilloscopes, multimeters, and current probes.
- Thorough understanding of mechanical and electrical schematics/diagrams.
- Strong written and verbal communication skills with the ability to work efficiently to meet deadlines.
- Physical ability to work in a factory setting and lift up to 50 pounds.
- Valid driver's license and willingness and ability to travel (approx. 50% - 70%) required; a valid passport or ability to acquire a valid passport preferred.
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