Field Service Engineer

2 weeks ago


Germantown, Maryland, United States Enercon Industries Full time
Job Details

Job Location: Germantown Plant - Germantown, WI

Description

Position Summary: Exceptional opportunity for an engineer (or technician) looking to join a leading equipment technology company in the packaging & converting industries. Our family-owned company is celebrating its 50th year in business and offers a friendly work environment, financial stability, and generous profit sharing and bonus programs.

Responsibilities
  • Field Service: Provide technical assistance, application guidance, and instructional insights to customers to help them optimize their operations.
  • Technical Support: Offer machine-specific technical support via phone, email, and text to internal and external customers.
  • After Hours Support: Provide after-hours support via cell phone and email on a rotational basis to help fulfill the company's 24/7 service program coverage.
  • Test: Provide production floor support on a rotational schedule in testing Enercon machines after assembly to assure they meet our standards before shipping.
  • Repair: Perform routine inspections, maintenance, and upgrades in the Test/Repair department and laboratories to maximize efficiency and minimize issues.
  • Troubleshooting/Support Document Development: Thoroughly document repair solutions found in Field, Test Areas, and phone calls to develop online library.
Travel

Domestic and international travel regularly: Approximately 50% - 70% of the time, at late notice.

Qualifications
  • A bachelor's degree (B.S.) in Electrical Engineering OR An Associate of Applied Science Degree (A.S.) in Electro-mechanical technology, Electrical Engineering Technology or Manufacturing Engineering technology.
  • Experience as a field service technician or engineer preferred.
  • Basic knowledge of equipment used for production and general manufacturing, and the ability to work safely with high-voltage and high-power equipment.
  • Ability to utilize test equipment such as oscilloscopes, multimeters, and current probes.
  • Thorough understanding of mechanical and electrical schematics/diagrams.
  • Strong written and verbal communication skills with the ability to work efficiently to meet deadlines.
  • Physical ability to work in a factory setting and lift up to 50 pounds.
  • Valid driver's license and willingness and ability to travel (approx. 50% - 70%) required; a valid passport or ability to acquire a valid passport preferred.


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