Contract Logistics Customer Service Specialist

3 weeks ago


Jupiter, Florida, United States Kuehne + Nagel Group Full time
Job Title: Contract Logistics Customer Service Specialist

We are seeking a highly skilled Contract Logistics Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate resolution of customer inquiries and issues.

Your Role:

The Contract Logistics Customer Service Specialist will be the primary point of contact for customers, handling all customer inquiries, complaints, and feedback. You will be responsible for:

  • Responding to customer inquiries in a timely and professional manner
  • Resolving customer complaints and issues in a fair and efficient manner
  • Providing accurate and timely information to customers regarding their orders and shipments
  • Collaborating with internal teams to resolve customer issues and improve customer satisfaction
Your Responsibilities:

The Contract Logistics Customer Service Specialist will be responsible for:

  • Processing customer orders and resolving any issues related to order fulfillment
  • Providing customer service via phone, email, and chat
  • Resolving customer complaints and issues in a fair and efficient manner
  • Collaborating with internal teams to improve customer satisfaction and resolve customer issues
Requirements:

To be successful in this role, you will need:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively with internal teams
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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