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Property Management Associate
2 months ago
**Position Overview**
The Property Management Associate provides exceptional property management services and supports the Property Manager and property management team with day-to-day responsibilities, including Accounts Receivable & Accounts Payable, office administration, customer service, and tenant and vendor relations.
Key Responsibilities:
- Administrative duties, including timely and accurate processing of Accounts Payable and Accounts Receivable.
- Assist with monthly reporting in real estate software, such as Yardi or MRI, and Microsoft Office applications.
- Communicate with tenants, vendors, and building guests in person, via phone, or email.
- Schedule vendor, tenant, and leasing appointments.
- Deliver exceptional customer service through the tenant experience.
Essential Functions:
- Answer telephone calls and screen calls for appropriate personnel.
- Write up messages and deliver messages to personnel or voice mail.
- Greet guests and notify personnel of incoming visitors.
- Accept deliveries and packages.
- Check Answering Service messages each morning and write up and deliver as necessary.
Additional Responsibilities:
- Receive work order requests by phone or in person.
- Write up work orders, communicate with building engineers, and distribute to building engineers/janitorial.
- Write up Security work orders and give to Security Guards.
- Maintain office files of reports.
- Accounts Payable duties, including coding invoices and verifying proper backup.
- Follow established Accounts Receivable guidelines, including preparing and sending late letters on a monthly basis.
- Prepare and send default letters when necessary.
- Prepare paperwork for lockouts as needed.
- Refer accounts to Collections as necessary.
- Prepare deposits, take to bank for deposit, and enter into system.
- File office documents as necessary.
- Prepare Lease Termination Forms and Write-off forms as necessary.
- Create Vendor Files.
- Maintain Certificates of Insurance for vendors/tenants.
- Schedule building activity, including move-ins and move-outs.
- Verify insurance.
- Provide administrative support for Property Management team as directed.
- Administer Property Management Team tenant amenity and third-party service provider on-boarding process.
- Respond to tenant requests and complaints regarding the tenant experience.
- Assist in planning and executing tenant events with management team.
Qualifications:
- Bachelor's Degree preferred.
- 3-5 years' experience in management or a similar/related industry, including prior administrative or office management experience.
- Strong verbal and written communication skills, with prior experience communicating with tenants and/or vendors in a professional, courteous environment.
- Proficiency in Microsoft Office, particularly Excel, and previous experience using real estate software.
- Basic accounting knowledge and skills, along with strong mathematical aptitude.
- Good organizational skills.
- Attention to detail.
- Desire and ambition to learn and grow in Stream's property management department.
- Attributes that align with Stream's core values of Smart, Honest, Nice, and Passionate.
