Optometric Solutions Coordinator
1 month ago
As a key member of our team, the Patient Coordinator will play a vital role in ensuring a seamless patient experience at VSP Vision. This role requires a high level of patient satisfaction, effective communication, and a strong ability to multitask in a fast-paced environment.
Key Responsibilities- Prioritize patient satisfaction by warmly greeting patients, completing check-in and check-out processes, and maintaining a clean and organized front desk area.
- Work collaboratively with staff, doctors, and patients to document patient information, update records, and collect payments.
- Respond to patient inquiries in a timely and professional manner, either via phone, email, or fax.
- Maintain accurate and confidential patient records, ensuring security and compliance with regulations.
- Coordinate scheduling, confirm appointments, and prepare charts for scheduled patients.
- Perform administrative tasks, such as assembling reports, records release, and transmitting patient information to outside agencies.
- Participate in special projects, cross-train in different departments, and perform other related duties as assigned.
- 1-2 years of administrative experience, with at least 1 year of experience providing administrative support.
- Demonstrated ability to multitask in a fast-paced environment.
- Working knowledge of MS Office package.
- Effective verbal and written communication skills.
- Excellent interpersonal and rapport-building skills.
- Ability to ask relevant questions to identify customer needs.
- Proven problem-solving, negotiations, and decision-making skills.
The working environment is generally favorable, with adequate lighting and temperature. This role does not involve hazardous or unpleasant conditions.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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