Cloud Solutions Architect
3 weeks ago
About the Role:
Rackner is seeking a Technical Account Manager to serve as a primary technical advisor for both incoming and existing customers. This role aligns customers with technical solutions within the Platform One portfolio and provides hands-on support throughout the full customer lifecycle.
As a Technical Account Manager, you will work closely with customers to understand their technical needs and provide guidance on the best solutions to meet those needs. You will also be responsible for managing technical exploration documentation and providing technical expertise during lead qualification sales calls and technical fit evaluations.
Key Responsibilities:
- Maintain and support continuous customer support throughout the full customer lifecycle.
- Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations.
- Support customer onboarding and ensure accurate resource and solution stack provisioning.
- Conduct monthly and quarterly health checks in coordination with customer Business Account Managers.
- Provide technical guidance during annual renewal processes.
What We Offer:
Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector. We offer a dynamic and growing work environment with opportunities for professional development and growth. Our benefits package includes 401K with 100% matching up to 6%, highly competitive PTO, great health insurance with a large network of providers, and more.
Requirements:
- Technical sales and customer support experience.
- Experience with Platform One portfolio and services.
- Knowledge of DevSecOps principles and practices.
- Experience with Kubernetes and Docker containerization.
- CRM technologies and Jira/Confluence for documentation and project management.
Why Join Us:
Rackner is a company that values employee development and training. We cover the cost of certifications relevant to a position and the technologies/services provided. We also offer a fitness/gym membership eligibility, weekly pay schedule, and employee swag, snacks & events. Join us and be part of a team that is passionate about solving big problems for both startups and enterprises.
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