Drying and Restoration Technician
2 months ago
We are seeking a highly skilled Water Restoration Technician to join our team at ServiceMaster Restore. As a key member of our team, you will be responsible for monitoring, inspecting, and completing tasks for water restoration jobs to ensure completion of drying, demolition, and various restoration activities.
Key Responsibilities- Retrieve work orders, check routes for travel, ensure appropriate equipment and supplies are loaded on trucks needed for jobs, and arrive at work sites.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
- Complete assigned jobs according to company processes while maintaining quality control on each job.
- Perform water damage repair, including water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by supervisor.
- Ensure equipment, supplies, vehicles, and products are properly handled. Report any equipment malfunction or damage to supervisor.
- Inspect jobs after completion and obtain customer signatures for approval purposes, and request payments when necessary.
- Perform daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
- Responsible for making daily adjustments to the drying plan based on meter readings.
- Resolve issues with customers, communicate customer issues, daily job activities with supervisor, and key company staff.
- Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
- High school graduate or equivalent.
- Experience in the restoration or construction industry not required but preferred.
- Valid driver's license and satisfactory driving record.
- Good verbal and written communication skills.
- Good customer service skills.
- Paid vacation.
- Paid sick days.
- Paid holidays.
- On-call bonus.
$18.00 - $20.00 per hour.
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